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  • How can I track my order?
    Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on the couriers website.
  • What payment methods do you accept?
    We process all online payments through trusted payment platforms. We do not have access to or store your payment details on our website. Pay securely by credit or debit card We accept major credit cards, including Visa, Mastercard, and American Express. We have partnered up with Stripe to offer you the most secure shopping experience. PayPal We accept payment through PayPal for added convenience. You can choose to pay in full or split your purchase into interest-free instalments with PayPal Pay in 3. Please visit PayPal for more information. Klarna Choose to split your purchase with 3 interest-free payments with Klarna. Find out more about Klarna here. It is important to make smart financial decisions when opting for credit for purchases, please practice responsible spending and timely repayment to avoid unnecessary debt and interest charges. PayPal Pay in 3 and Klarna Pay in 3 are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.
  • Is my personal information secure?
    Yes, we take the security of your personal information seriously. We use industry-standard encryption technology to protect your data and ensure a safe shopping experience.
  • Do you offer international shipping?
    Currently, we only ship within the Mainland UK, including the Isle of Man and Northern Ireland. We do not offer international shipping at this time.
  • Can I cancel or modify my order after it has been placed?
    We strive to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact our customer support team immediately. Please note that once an order has been shipped, it cannot be cancelled or modified.
  • What if I receive the wrong item or a defective product?
    In the rare event that you receive the wrong item or a defective product, please contact our customer support team within 24 hours of delivery. We will work with you to resolve the issue and provide a replacement or refund.
  • How long does it take to process a refund?
    Once we receive your returned item, we will inspect it and process your refund within 14 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.
  • Do you offer gift wrapping or personalised messages?
    Currently, we do not offer gift-wrapping services or personalised messages. However, we are continuously expanding our services, so please stay tuned for any updates on this matter.
  • How can I contact customer support?
    You can reach our customer support team by emailing or by using the contact details on our website. Please allow up to 24 hours for a response.
  • Where does Apple Blossom Pink ship to?
    We ship to the Mainland UK, including the Isle of Man and Northern Ireland.
  • Can I place an order for delivery to the Isle of Wight or the Scottish Highlands?
    Yes, you can place an order for delivery to the Isle of Wight or the Scottish Highlands. Unfortunately, we are unable to accept online orders for shipping to the Isle of Wight or the Scottish Highlands. However, you can contact us for a custom shipping quote.
  • How quickly does Apple Blossom Pink process orders?
    We strive to process your order as quickly as possible. Our team will process your order on the same day you place it. Our current time scales for your delivery can be found on the shipping and returns page. We will send you an email confirmation with a tracking link. Most orders arrive within 7 days, however, some orders may take between 10 to 20 days to arrive. Orders with multiple items may be dispatched from different warehouse locations and may arrive in separate shipments. You will be notified if this is the case and you will receive separate tracking links.
  • How are shipping rates calculated?
    Shipping rates are automatically calculated and added to your order based on the weight and size of the product. Some smaller products may fall into a different shipping category due to their shape and fragility.
  • What should I do if my order arrives damaged or not up to my expectations?
    Please check your order as soon as it arrives. If anything is damaged or not up to your expectations, let us know within 24 hours of delivery.
  • How long do I have to request a return?
    You have 14 days from the date you receive your order to let us know that you would like to return a product.
  • How long do I have to return the item?
    After notifying us, you have a further 14 days to return the item. Please note that requests and returns outside of these times will not be accepted.
  • Who is responsible for the cost of return shipping?
    The cost to return your order is your responsibility unless the product was faulty or damaged on arrival. You can choose your preferred carrier for return shipping for all products. For large items that require a 2-man delivery, we can arrange collection for a fee of £250.
  • Should I keep proof of postage for returns?
    Yes, please keep the proof of postage for all returns until we acknowledge receipt of your order. Any lost or damaged orders cannot be investigated without your proof of postage.

Frequently Asked Questions

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